Complaints & Compliments

We Can Learn From You

All of our staff work hard to get things right, but sometimes things don't go as well as we would like them to. If you are unhappy with our care or services, please let us know so that we can try to put things right quickly.

We can learn from you to improve services and prevent any future issues.

We would also love to hear from you if things went well and if you have any feedback or compliments relating to our services.

How Do I Make a Complaint or Compliment?

Complaints and compliments are dealt with via our Patient Advice and Liaison Service (PALS). Please contact us via any of the methods below and we will happy to help.

Freephone: 0800 030 4563 - There is also a 24 hour answer phone service.

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Freepost Address
Freepost Plus
RTAA-XTHA-LGGC
Patient Services
Staffordshire Commissioning Support Unit
Heron House
120, Grove Road,
Fenton
Stoke on Trent
Staffordshire
ST4 4LX

Any information you give us will be treated as strictly confidential. We may need to collect personal information from you in order to provide the best possible service. However, we will not give your personal details to anyone without your consent.

Our pdf Complaints Guide (11 KB)  will provide you with further information or you can read our pdf Complaints Policy (846 KB) .

Complaints regarding NHS Primary Care and NHS Prison Healthcare

From 1 August 2015, NHS England North Midlands Complaints service will be responsible for the investigation of all NHS England complaints relating to primary care and prison healthcare.  For contact information relating to these services please see the following:

Raising and responding to concerns

NHS Health Education England have developed two education and training films that aim to raise awareness on the importance of raising concerns, build confidence amongst staff on how to do so and equip managers with the knowledge, skills and confidence to respond adequately, timely and safely.

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