Patient Advice and Liaison Service

Providing advice and support to patients, their relatives and carers

The Patient Advice and Liaison Service (PALS) is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help you when you need advice, have concerns or don’t know where to turn.

PALS can help with queries about GPs, dentists, opticians, pharmacies, as well as services offered by local hospitals and all other NHS community services.

How can PALS help?

PALS will:

  • Help you get the information you need about the NHS
  • Listen and respond to your concerns, suggestions or queries
  • Sort out problems quickly on your behalf in an informal and friendly manner
  • Use your feedback to help improve the services that we deliver

Please contact us via any of the methods below and we will happy to help.

Freephone: 0800 030 4563 - There is also a 24 hour answer phone service.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Freepost address
Freepost Plus
RTAA-XTHA-LGGC
Patient Services
Midlands and Lancashire Commissioning Support Unit
Heron House
120, Grove Road
Fenton
Stoke on Trent
Staffordshire
ST4 4LX

PALS is open Monday to Friday, 9am to 4pm (excluding bank holidays).

Any information you give us will be treated as strictly confidential. We may need to collect personal information from you in order to provide the best possible service. However, we will not give your personal details to anyone without your consent.

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