Crisis leadership

05 August 2016  

Reflections

What I have been thinking about this week is leadership behaviour in a crisis. I have been reflecting on the challenges the NHS faces this year in delivering finance and operational performance and how to remain individually and collectively motivated. One of my personal reflections is that telling people to ‘work harder’ is not the answer; and neither is telling people you just ‘have to deliver more’. Motivating people to aspire to do more and release their productive thinking is the answer.

Quality and Safety in Action

29 July 2016

Holidays are a time for recuperation, reflection and learning. Yes you can learn something on a cruise! What I saw, and have seen many times before, is a focus on quality, safety and customer service which we can only be envious of. You might think there are no parallels but there are. The cruise line doesn’t want people to fall ill on their holidays and there have been many such experiences for other cruise lines over the years. The company go out of their way to not only promote basic hygiene, but force this to happen through their proactive actions on a simple thing like hand washing.

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